What areas do you deliver to?
We deliver worldwide, including all areas of England, Ireland, Scotland and Wales including offshore islands. Delivery times and charges will vary.
Do you charge carriage on orders?
Yes. For orders under £500, carriage will be charged at £9.50. For orders being sent to the Highlands and Offshore Islands, carriage will be charged at £19.00. For worldwide orders, carriage will vary.
How long does delivery take?
Most orders are sent out on a lead time of 3 working days. For items, this may be less. For large pallet deliveries, it could be a lead time of 5 working days.
How can I get a POD for shipment(s)?
If you require a proof of delivery, please contact out Customer Care team on +44(1)1502 525 555 or by emailing firstname.lastname@example.org and they will be happy to check on any deliveries for you.
My delivery has arrived, but I want to return it. Is there a collection or restocking charge?
No. If you wish to return an item for replacement or credit, then please contact our customer care team who will be happy to make collection arrangements for you. There is no charge for this, and credit will be issues to you upon receipt of the returned goods providing they are in a re-saleable condition
If the good are already packaged and ready for collection, please let us know the location of the parcel, for example, Main Reception, and the opening times. We will also need you to confirm your collection and email address.